novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien

Managed services

For your reliable IT operation and IT support according to ITIL

novaCapta as Managed Service Provider

You want to become faster, more efficient and more reliable, without having to keep investing in expertise, staff and infrastructure? Then make a deliberate choice to free yourself of IT tasks that are an unnecessary operative burden on your team, or for which you would have to spend time building up special systems and competences.

Our ITIL-compliant service operation management and managed services for the cloud and Azure grow with you and your requirements, and they are always based on cutting-edge IT systems. Whether you need incident management, technical management or applications management, we’re with you every step of the way.

Benefits of service operation management

We lighten your load when it comes to operational security

We are ITIL compliant with second- and third-level support

Outsourcing your IT Support to novaCapta

Outsourcing your IT operations and/or IT support to our team of experts consists of two core elements of our managed services:

Service Delivery

Provision of your first point of contact, coordination of services and contracts, as well as coordination, assurance, and monitoring of service provision

Service Organization

Support and execution of booked services, processing of support requests, and tracking of the entire support process
novaCapta Managed Services

Tailored to your individual needs

When it comes to configuration, our basic rule is: anything is possible—no two service contracts are alike. Together with you, we select the services from our managed services portfolio that precisely match your requirements. To do this, we consider three dimensions: 

Which products & services are included?

We offer proactive services and/or reactive support for Microsoft 365, Azure, Security, Power Platform, Endpoints, and much more.
See details

Target groups

Who should receive support? ​IT-Admins, Key User or End User?

When and how is support required?

Choose your service levels (first, second, third level;) and service hours
See options

Over 90 customers trust in novaCapta’s managed services

Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:

Experts all over Germany & Switzerland

We have experts with a broad spectrum of knowledge

Fixed contacts

We always assign fixed contact people who can be reached at any time

A focus on partnership

For us you are much more than a number. We provide tailored customer service as a local, personal and flexible partner

Flexible & appropriate services

We go beyond the standard offering. Our flexibility means we can put together the services you need

Our available services

Our customers specify availability, scope and which services are included.

Technical services

  • Tenant monitoring and availability check
  • Reporting
  • Technical support with SLA
  • Microsoft advanced support
  • User management
  • Evergreen service for administrative settings
  • Tenant governance and security
  • Managed endpoints (Intune)
  • Back-up and archiving service

User services

Possible support areas

  • Office applications (e.g. Word, Excel, PowerPoint)
  • Outlook
  • Collaboration/communication (e.g. Teams, Lists, Planner)
  • Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
  • SharePoint/Valo
  • Power Platform (e.g. Power Apps, Power Automate)

Evergreen services

User support areas
The target group consists of IT admins, key users and end users:

  • Adoption as a service (channel support)
  • Tips and tricks
  • Learning environment
  • (Online) training
  • Support forum
  • Academy/learning service

    → Microsoft 365 needs to be looked after
    Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.

Choose your service levels and service hours

Availability levels

We are there for you. Even around the clock, 365 days a year if required.

Basic : Mon. – Fri., 9 a.m. – 5 p.m.

Gold: Mon. – Fri., 8 a.m. – 6 p.m.

Platinum: On call 24/7 (Prio 1)

Service levels

  • Request management
  • First-level support
  • Second-level support
  • Third-level support (with Microsoft)

Happy to talk to you about our Managed Services

My team and I look forward to hearing from you and will be happy to advise you.

Portraitbild von Sebastian Nipp, novaCapta

Sebastian Nipp

Head of Cloud Operations & Security

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Service

Managed SOC for your Microsoft Environment

Use a Microsoft-based managed SOC to detect threats early, respond to incidents in a targeted manner, and reduce the burden on internal resources.
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Service

Enterprise Application Integration

A mix of applications that communicate with each other and share data in a variety of places – Ensure networked systems that talk to each other with our Enterprise Application Integration Framework!

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Service

Azure Virtual Desktop and Windows 365

With Azure Virtual Desktop and Windows 365, you can create secure virtual workplaces for flexible work. novaCapta advises you on selection, architecture, and implementation.
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Service

Cloud Infrastructure with Microsoft Azure

We'll guide you on your journey into the Azure Cloud and help you get the most out of your Azure platform! Learn more about our services, such as our Azure Landing Zone Foundation approach.
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Service

Identity & Access Management

Whether it's MFA, PKI, Zero Trust, SSO, or Microsoft Entra ID—we'll implement a comprehensive identity and access management solution for you using Microsoft technologies
novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien
Service

Intranet with SharePoint

For many employees, the intranet is the door to collaboration and networking. Use the potential of M365 & SharePoint to take full advantage of the opportunities.
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Service

Managed Modern Endpoint: Holisitic endpoint management

Diverse endpoints and applications, different user and IT needs: Endpoint management poses increasingly significant challenges for companies.

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Leistung

Cloud Infrastructure: Microsoft Azure Consulting

With both PaaS and IaaS, Microsoft Azure offers you a technical basis for mapping individual enterprise architectures in the cloud. With our Azure Consulting Services and our Azure Landing Zone approach, you can master the journey to the cloud and optimize your business processes.

Reagenzgläser
Success Story

Miltenyi Biotec: Azure and Xamarin optimise processes

The laboratory equipment manufacturer Miltenyi Biotec, in collaboration with novaCapta, has developed an app based on state-of-the-art technologies that optimises day-to-day laboratory workflows.
Launch (ESA)
Success Story

ESA: Data Factory, the Single Source of Truth

With the Data Factory, the European Space Agency (ESA) has created a single source of truth – ensuring transparent data and project status, more efficient processes and sustainable decision-making.
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Success Story

BONVITA: Ask Chatbot „Bonnie“

BONVITA is committed to digital innovation and has launched ‘Bonnie’, an AI-powered chatbot that helps staff access internal knowledge quickly – simply and efficiently.
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Success Story

KI.M: Scalable assessment centers in the Microsoft Cloud

The cologne institute for management consulting (KI.M), its digital subsidiary (KI.BIT) and novaCapta as a partner, set out to digitalize its assessment centers.

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Success Story

re.alto: Energy marketplace uses Azure and DevOps

re.alto is working with novaCapta to build the technical foundation for a digital energy API marketplace based on Azure, DevOps and a microservices architecture.
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Service

Active Directory Domain Services Health Check

Analyze the current state of your IT, phase out outdated technologies, and optimize for the future: Our AD Health Check will show you what needs to be done.
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Referenz

Stadt Zug: With Valo and Teams into the Swiss Cloud

Approximately one year of planning, clarifying discussions with Microsoft, making preparations, waiting for Swiss data centers – and then it was finally time: The city of Zug was able to take the next big step towards digitalization and move into the Swiss cloud.
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Success Story

Kissling + Zbinden: Centralised working in ‘Projektraum 365’

Kissling + Zbinden has implemented ‘Projektraum 365’, which simplifies collaborative project work through centralisation and automation.
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Success Story

Steiff Group: IT security in the Microsoft Cloud

In collaboration with novaCapta, the Steiff Group has been able to establish a modern security framework for its cloud environment within the company.
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Service

Working with Power Platform

The Power Platform is suitable for an almost unlimited variety of use cases. We are pioneers when it comes to the Power Platform and analyze, design and implement your desired application.

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Service

Process optimization with Microsoft Business Applications

Digitalizing your business processes using low-code/no-code solutions helps reduce complexity and visualize your results. We help with process optimization with Microsoft Business Applications.
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Service

Custom AI Solution

We specialise in developing customised AI solutions. We would be happy to advise you on use cases, as well as on the design and development of your bespoke AI agent or GPT model.